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This document is an electronic record in terms of the Information Technology Act, 2000 and
rules there under pertaining to electronic records as applicable and amended. This electronic
record is generated by a computer system and does not require any physical or digital
signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and
regulations, privacy policy and the terms and conditions/ cancalation & Refund Policy for access
or usage of www.eaglehimtours.com (TheWebsite"). It is pertinent to mention here that Eagle
Himalayan Tours here in after called EHT in short for convenience.
By booking or participating in a tour and any related products or services (a “Tour Package”)
with Eagle Himalayan Tours. (“EHT” or the “Tour Operator”), you (“you”) agree to these Terms &
Conditions (the “Terms”).by booking a Tour you acknowledge that you have read, understand
and agree to be bound by these Terms. If you make a booking on behalf of other participants,
you guarantee that you have the authority to accept and do accept these Terms on behalf of the
other participants in your Group.
PRICES & TAXES:- |
We reserve the right to amend the price of unsold tours at any time and correct errors in the
prices of confirmed tours. We also reserve the right to increase the price of confirmed tours
solely to allow for increases which are a direct consequence of changes in: |
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The price of the carriage of passengers resulting from the cost of fuel or other power sources; |
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The level of taxes or fees chargeable for services applicable to the holiday imposed by third
parties not directly involved in the performance of the holiday, including tourist taxes, landing
taxes or fees at ports and airports and the exchange rates relevant to the package. |
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From time-to-time the EHT may offer reduced pricing on certain products or services. Reduced
pricing applies only to fresh bookings. Bookings where payment of at least a deposit has been
received by the EHT are not entitled to reduced pricing. |
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At the time of booking, a non-refundable deposit (as per the amount specified for the particular
tour) , per person per day Tour is due to the Tour Operator. If the booking is made 90 days or
less prior to departure, 50% payment is due at the time of booking. |
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For certain products or services offered by the EHT, including TailorMade, Customized, special
request tours, Day Tours, an alternative deposit terms apply. |
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Certain products or services offered by the Tour Operator may require you to make full payment
at the time of booking. The Tour Operator will advise you of any such requirements prior to
confirmation of the applicable booking. |
PAYMENTS BY CREDIT CARDS: |
In case of making the deposits or payments by credit cards, as a traveler or participant, you
agree and accept full responsibility for payments and will hold EHT harmless from any amount
that is chargeback or disputed. All chargebacks or disputed amounts must be paid back to EHT
promptly. |
CANCELLATION POLICY:- |
In the event of cancellation of travel arrangements due to any reasons–we must be notified of
the same in writing. Cancellation charges will be effective from the time/date we receive your
intimation in writing. Cancellation fees as below apply to the land packages and/or services. |
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90- 51 Days -Before to arrival- 25% of the Tour. |
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50- 31 Days -Before to arrival- 50% of the Tour. |
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30- 07 Days -Before to arrival- 75% of the Tour. |
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06- 03 Days -Before to arrival- 90% of the Tour. |
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Less than 3 Days - Before to arrival No Refund. |
REFUNDS:- |
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance)
the refund amount would be worked out on the basis of cancellation policy as described above
and the money would be accordingly refunded to the person who has made the payment to us.
Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the
refund is made to the credit card account or to bank account, the bank charges would be
debited from the refund amount.
No refund or reduction will be made to any member in respect of airfare, accommodation,
meals, sightseeing tours, transport or any other services which are included in the tour fare out
not utilized by the tour member due to personal reasons. |
AIRFARE:- |
Tour prices do not include international or other airfare unless expressly mentioned in the Tour’s
descriptions. The Tour Operator will quote the best price available for the travel dates requested
at the time the quote is prepared. Quotes provide an estimate only and are not a firm price
commitment by the Tour Operator or the applicable air carrier(s).
The Tour Operator acts only as a sales agent for the applicable air carrier and the air carrier
terms and conditions apply to the purchase and use of the air travel ticket. Please consult the air
carrier’s applicable terms and conditions and conditions of carriage for complete information
including applicable cancellation terms. The Tour Operator is not responsible for changes in air
itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight
status or delays. |
PASSPORT, VISA & IMMIGRATION REQUIREMENTS:- |
It is your responsibility to obtain information and to have in your possession all the required
documentation and identification required for entry, departure and travel to each country or
region. This includes a valid passport and all travel documents required by the relevant
governmental authorities including all visas, permits and certificates (including but not limited to
vaccination or medical certificates) and insurance policies. You must have a passport that is
valid 3 months after the last date of travel with the Tour Operator as set out on your itinerary.
You accept full responsibility for obtaining all such documents, visas and permits prior to the
start of the Tour, and you are solely responsible for the full amount of costs incurred as a result
of missing or defective documentation. You agree that you are responsible for the full amount of
any loss or expense incurred by the Tour Operator that is a direct result of your failure to secure
or be in possession of proper travel documentation. The Tour Operator does not provide advice
on travel documents and makes no representations or warranties as to the accuracy or
completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or
special equipment and you agree that the Tour Operator is not responsible for any errors or
omissions in this information. |
RISK CONDITIONS:- |
You acknowledge that the products and services offered by the Tour Operator may involve a
significant amount of risk to your health and safety. By traveling with the Tour Operator you
acknowledge that you have considered any potential risks to health and safety. You hereby
assume responsibility for all such risks and release the Tour Operator from all claims and
causes of action arising from any losses, damages or injuries or death resulting from risks
inherent in travel, including adventure activities, visiting foreign destinations offered by the Tour
Operator.
You acknowledge that the degree and nature of personal risk involved depends on the products
or services booked and the location(s) in which a product or service operates, and that there
may be a significant degree of personal risk involved in participating, particularly participating in
physical activities, travel to remote locations, carriage by watercraft, participation in “extreme
sports” or other high-risk activities, or travel to countries with developing infrastructure.
Standards of hygiene, accommodation and transport in certain countries where Tours take
place are often lower than the standards you may reasonably expect in your home country or
region. You agree that the Tour Operator is not responsible for providing information or
guidance with respect to local customs, weather conditions, specific safety concerns, physical
challenges or laws in effect in any locations where a tour, product or service is operated. You
acknowledge you have considered the potential risks, dangers and challenges and your own
personal capabilities and needs, and you expressly assume the risks associated with travel
under such places.
You must at all times strictly comply with all applicable laws and regulations of all countries and
regions. Should you fail to comply with the above or commit any illegal act when on tour or, if in
the opinion of the Tour Operator (acting reasonably), your behavior is causing or is likely to
cause danger, distress or material annoyance to others, the Tour Operator may terminate your
travel arrangements on any product or service immediately at your expense and without any
liability on the Tour Operator’s part. You will not be entitled to any refund for unused or missed
services or costs incurred as a result of termination of your travel arrangements, including,
without limitation, return travel, accommodations, meals, and incidentals.
You are responsible for any costs (including repair, replacement and cleaning fees) incurred by
the Tour Operator or the Tour Operator’s suppliers for property damage, destruction or theft
caused by you while on a Tour. You agree to immediately report any pre-existing damage to a
representative of the Tour Operator and staff of the accommodation, transportation service, or
facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on Tour including,
but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation
devices and helmets) and obeying all posted signs and oral or written warnings regarding health
and safety. Neither the Tour Operator nor its Third-Party Suppliers (as defined herein) are liable
for loss or damages caused by your failure to comply with safety instructions or warnings. |
THIRD-PARTY LIABILITY:- |
The Tour Operator makes arrangements with accommodation providers, activity providers,
airlines, coach companies, transfer operators, shore excursion operators, tour and local guides,
and other independent parties (“Third-Party Suppliers”) to provide you with some or all of the
components of your booking. Third-Party Suppliers may also engage the services of local
operators and sub-contractors. Although the Tour Operator takes all reasonable care in
selecting Third-Party Suppliers, the Tour Operator is unable to control Third-Party Suppliers,
does not supervise Third-Party Suppliers and therefore cannot be responsible for their acts or
omissions. Any services provided by Third-Party Suppliers are subject to the terms and
conditions imposed by these Third-Party Suppliers and their liability is limited by their tariffs,
conditions of carriage, tickets and vouchers and international conventions and agreements that
govern the provision of their services. These may limit or exclude liability of the Third Party
Supplier. You acknowledge that Third-Party Suppliers operate in compliance with the applicable
laws of the countries in which they operate and the Tour Operator does not warrant that any
Third Party Supplier is in compliance with the laws of your country of residence or any other
jurisdiction.
The Tour Operator is not liable and will not assume responsibility for any claims, losses,
damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset,
disappointment, distress or frustration, whether physical or mental, resulting from the act or
omission of any party other than the Tour Operator and its employees.
The Tour Operator is not liable for the acts or omissions, whether negligent or otherwise, of
Third-Party Suppliers or any independent contractors. |
EXTRAS:- |
“Extras” refers to any activity, transportation, meal, product or service not expressly included in
the Tour itinerary or price of the Tour and which does not form part of the Tour. You agree that
any help given by the Tour Operator’s representative(s) in arranging, selecting, or booking, any
Optional Extras is purely at your request and the Tour Operator makes no warranties.
You acknowledge and agree that any liability for loss, damages, death, personal injury, illness,
emotional distress, mental suffering or psychological injury or loss of or damage to property
associated with Optional Extras is the sole responsibility of the third party providing that service
or activity. |
LIABILITIES:- |
The Tour Operator and its parents, subsidiaries and their respective employees, affiliates,
officers, successors, representatives, and assigns shall not be held liable for
(i) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or
indirectly by an act or omission of any other provider, including but not limited to any defect in
any aircraft, watercraft, or vehicle operated or provided by such other provider; and
(ii) any loss
or damage due to delay, cancellation, or disruption in any manner caused by the laws,
regulations, acts or failures to act, demands, orders, or interpositions of any government or any
subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism,
insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control.
You waive any claim against the Tour Operator for any such loss, damage, injury, or death.
In the event that any loss, death, injury or illness is caused by the negligent acts or omissions of the |
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